FAQ
Frequently Asked Questions (FAQ)
Welcome to Nosteir's FAQ section! We've compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Nosteir?
A: Nosteir is an online store specializing in stylish and comfortable cardigans, kids' sweaters, and the latest fashion in our new arrivals. We offer high-quality pieces designed to bring comfort and warmth to every wardrobe, while keeping you stylish and cozy.
Q: What materials are your cardigans and sweaters made from?
A: Our cardigans and sweaters are made from premium, soft fabrics like cotton, wool, and blended materials. These are chosen for their warmth, comfort, and durability, ensuring both quality and coziness in every piece.
Q: How can I contact Nosteir’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at support@nosteir.com. We are here to assist you with any inquiries!
ORDERING AND SHIPPING
Q: How do I place an order on Nosteir?
A: To place an order, simply browse our website, select your favorite cardigans, kids' sweaters, or any new arrivals, and proceed to checkout. Follow the steps to complete your purchase and enjoy stylish new additions to your wardrobe!
Q: When will my order be shipped?
Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. Here, you’ll find up-to-date tracking information for your purchase.
Q: What payment methods does Nosteir accept?
A: We accept the following payment methods:
Credit and Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Nosteir’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@nosteir.com.
Contact Information
Business Name: Nosteir
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Contact: +1 (847) 973-2800
Business Email: Support@nosteir.com
Business Address: 8153 S Langley Ave #3, Chicago Illinois 60619, United States